Refund policy

Return Policy for Piedmont Cottage LLC

Piedmont Cottage LLC proudly offers multiple collections and brands, including Uncle Bruce Seasonings, Salt and Pepper accessories, Custom T’s, Vintage T’s, MarketPlace Consignments, and additional collections as our shop continues to grow. Our return policy reflects the unique nature of our products and our commitment to customer satisfaction.

All Sales Final

All sales made through Piedmont Cottage LLC are considered final. Due to the nature of our product lines—including sealed seasonings, food items, print‑on‑demand apparel, and pre‑owned consignment goods—we do not offer returns or refunds once an order has been processed.

Customer Satisfaction Guaranteed

Your satisfaction is important to us. While all sales are final, we will address legitimate concerns related to damage, loss, or comparable issues. Special circumstances are reviewed on a case‑by‑case basis to ensure fairness and quality service.

Seasonings & Sealed Food Products

Because Uncle Bruce Seasonings and other food items are sealed products governed by South Carolina Home‑Based Food Production regulations, we cannot accept returns or provide refunds once purchased. If your seasoning arrives damaged, please contact us within 3 business days with photos or evidence of the issue. Verified damage will be replaced at no additional cost.

MarketPlace Consignments (Pre‑Owned Goods)

Consignment items are sold in used condition, with product details and condition clearly listed. Pricing reflects the item’s condition. For this reason, no returns or refunds are offered on MarketPlace Consignments purchases.

Custom T’s & Vintage T’s (Print‑On‑Demand)

Custom T’s and Vintage T’s are produced through print‑on‑demand services. Orders may be canceled within a 24‑hour window. After this period, all apparel sales are final and cannot be returned or refunded. If your apparel arrives damaged, misprinted, or is lost in transit, please contact us within 3 business days so we can review the issue and provide an appropriate resolution.

Damage, Loss, or Shipping Issues

If your order arrives damaged, is missing items, or is lost during shipping, please notify us within 3 business days. We may request photos or documentation. Once verified, we will provide a replacement or alternative solution depending on the product type.

How to Request Assistance

To report an issue, please contact us at orders@pmtcottage.com. Include your order number, a description of the problem, and any relevant images. Our team will review your request and respond with next steps.

Piedmont Cottage LLC is committed to providing quality products and a reliable shopping experience across all collections. Thank you for supporting our growing family of brands.